We provide ongoing support for reorders, product updates, and quality feedback. Dedicated account managers help ensure smooth long-term cooperation.
Based in Xiamen, we enjoy superior geographical advantages—only 30 minutes’ drive from Xiamen Seaport and Xiamen Gaoqi International Airport, which greatly reduces the transportation time of raw materials and finished products and ensures efficient logistics. We provide diversified shipping methods for global customers to choose from, according to their order quantity, delivery time and budget: Sea Freight (for bulk orders/container shipment): The most economical shipping method, suitable for large quantity orders (e.g. 12 containers per month as our regular supply capacity). We cooperate with top international shipping companies (Maersk, COSCO, MSC) to ensure safe transportation and on-time arrival, with port-to-port and door-to-door delivery options. Air Freight (for urgent/small batch orders): Fast delivery, suitable for urgent orders or small batch trial orders. We offer air freight from Xiamen Gaoqi International Airport to major international airports worldwide, with professional cargo clearance service. International Express (for sample orders/small packages): DHL, FedEx, UPS, TNT—door-to-door delivery with fast timeliness (3-7 working days to most countries), perfect for sample delivery and small quantity orders, with full tracking service. Logistics Service Commitment: Our professional logistics team will provide one-stop shipping service, including cargo consolidation, packaging reinforcement, customs declaration, document preparation and cargo tracking. We will select the most suitable shipping method for customers according to their actual needs and ensure the products are delivered safely and on time.
Our high-quality pet orthopedic products are widely sold in more than 50 countries and regions around the world, covering major pet product markets: North America: United States, Canada, Mexico Europe: Germany, United Kingdom, France, Italy, Spain, Netherlands, Poland Asia: Japan, South Korea, Singapore, Malaysia, Thailand, India Oceania: Australia, New Zealand Other Regions: Brazil, South Africa, UAE We have a deep understanding of the product standards and market demands of different regions, and all exported products comply with the local quality and safety regulations of the importing countries.
All raw materials (e.g. SBR fabric, metal support strips, Velcro, reflective materials) are purchased from qualified and long-term cooperative suppliers. We conduct strict testing on the material’s breathability, wear resistance, tensile strength, environmental protection and pet skin-friendly performance, and only accept raw materials that pass all tests.
During production, we set up multiple quality check points for key processes (cutting, sewing, support strip installation, assembly). Our quality inspectors conduct real-time sampling inspection to ensure the product’s size accuracy, structural stability and sewing quality meet the design requirements. Double stitching is used for high-stress parts (strap joints, zipper seams) to ensure durability.
Every batch of finished products will undergo a comprehensive quality inspection, including: Appearance inspection (no scratches, stains, sewing defects) Functional testing (adjustable strap, support performance, reflective effect, zipper smoothness) Wear resistance and load-bearing test Pet-friendly performance test (no sharp edges, non-toxic materials) Only the products that pass 100% of the finished product inspection can be packaged and put into storage.
Our regular payment terms are T/T (Telegraphic Transfer): 30% deposit in advance, 70% balance before shipment; We also support payment via Alibaba Trade Assurance to ensure the safety of both parties’ funds.
