Pre-sales Service: Provide detailed product information, technical parameters, sample provision, customization scheme design and quotation; answer all questions about product selection, usage and application scenarios by email, online chat or phone in a timely manner.
In-sales Service: Real-time feedback of production progress and shipping information; provide all shipping documents (commercial invoice, packing list, bill of lading, certificate of origin, inspection certificate); track the cargo transportation status in real time and notify customers in a timely manner.
After-sales Service:
Quality Warranty: Provide a 12-month quality warranty for all our products. If there are any quality problems with the products (non-human damage) within the warranty period, we will provide free replacement or refund according to the actual situation.
Usage Guidance: Provide detailed product usage instructions (in English and multiple languages) and video guidance; our professional team can answer the questions about product installation, adjustment and daily maintenance at any time.
Return & Exchange Policy: For non-quality problems caused by customer’s wrong selection, we provide exchange service according to the actual situation (customer bears the shipping cost); for damaged products during transportation, we will re-deliver the products for free after confirming the damage with the logistics company.
Long-term Follow-up: Establish a customer file for each customer, conduct regular follow-up to understand the product usage effect, and collect customer feedback to continuously optimize our products and services.
